Shipping policy

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are generally processed for production within 24 hours. Every item is then hand-made by our team of professional tailors, which takes approx. 2-5 days, depending on current workload.

Shipping Time

Delivery times may vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you will receive a confirmation email to confirm dispatch.

Order Changes & Cancellations

If you need to modify your order, your shipping address, or to cancel your order, please contact us via email within 24 hours of placing the order. After this time, changes will no longer be possible. We cannot make any changes to an order after it has been shipped (this includes changing the delivery address).

Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to international shipping disruptions, customs processing, weather conditions, or other factors beyond our control.

Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Nor can we change the address after the order has been shipped.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us as soon as possible so we can assist you in resolving the issue with the shipping carrier.

International Shipping & Customs

Orders may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the buyer’s responsibility and are not included in the item price or shipping cost.

Please check with your local customs authority for more information. Refusing to pay customs fees may result in the package being returned or destroyed.

Please note:

  •  Any customs duties or taxes paid at delivery are non-refundable. If you refuse a shipment or return an item, you may need to contact your local customs office to claim a refund (if applicable).
  • Customs procedures may cause delays beyond our original delivery estimates. We are not responsible for delays caused by customs clearance.
  • If a parcel is destroyed by the courier due to failure to pay duties or provide necessary customs information, no refund will be issued.

If you have any questions regarding shipping, please contact us and we will be happy to assist you.